Wednesday, 26 May 2010
Compassion in Action
American Airlines flight attendant Brian McGovern recently escorted Ever, age 13, a triple amputee, and Cynthia, age 9, who received a prosthetic leg, back to Sao Paolo, Brazil. The children were escorted part of the way by F/A Gina Ozuna who flew from her home in California to Atlanta just to escort these children to Miami where Brian took over. The following are his comments.
The kids are winners who won my heart.
We traveled on AA 995 on the 26 of April from Miami to Sao Paulo. The first officer, George, offered his help right away after I explained what I was doing. He waited in Sao Paulo outside customs and immigrations for us to make sure everything went OK. He also waited in Sao Paulo on the other side of immigration to make sure I made my return flight and walked me to the gate.
On board the entire crew were incredible. Marina, Bridget and Walter kept the children's dinners warm while they slept, offered cookies and other treats, and even helped me brush Cynthia's hair to make her pretty for arrival in Sao Paulo. Walter waited at the exit of customs to ensure we cleared without any complications.
I was overwhelmed by their help and sincere warmth. They truly cared.
When I arrived at the airport in Sao Paulo for my return flight to Miami, lead agent Eduardo was so on top of things he had me ready for a fast efficient check in. He walked me to the immigration line and since I was in uniform assisted me to the front. I was treated like a celebrity.
The help from, the doctors, the host family, Candice from Childsping, Merrily from Airline Ambassadors, was the most important part for Ever and
Cynthia's trip. My part was, which was my honor, was to get them home, and what a
nice trip it was because of the everyone's kindness.
Brian V. McGovern
American Eagle MIA Emp# 614563